Redee Training
Terms & Conditions

Deposit and Payment

For all our Training courses, a deposit or Full Payment will be required to secure a place on the selected course. We will issue you with a booking confirmation which will show any payments made along with your outstanding balance. Any outstanding balance must be paid in full, no later than 10 days prior to the course start date.

If you are making a booking for a course which is less than 10 days away, payment must be made in full at the time of booking.

We accept payments direct to our Bank Account or via the online payment system within our website.

Paying by Credit or Debit Card

We accept Credit and Debit Card payments. All payments can be paid on-line via the website. We can also take card payments over the telephone or in person at one of our training centres.

Risk and Responsibility

Motorcycling can be dangerous. Although every effort is made to ensure your safety during your course, you must realistically accept that there is a real risk that an accident may occur. The results of an accident could result in loss, damage, expense, personal injury or death to you. Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot legally be excluded or limited under English law.

Subject to the above, Redee Motorcycle Training Limited shall not be liable for any indirect or consequential losses arising from participation in training courses.

Customers may be liable for damage caused through negligent, reckless, or deliberate actions. Normal wear and tear is excluded. Details of any Collision Damage Waiver will be provided separately.

Participants confirm that they are physically and mentally fit to undertake motorcycle training and must notify us of any medical condition, disability, injury, medication, or circumstance that may affect their ability to ride safely.

If you incur any summons, penalties or fines whilst riding our motorcycles, due to your manner of riding on the road, upon request your details will be passed to the relevant prosecuting authority and you will be responsible for any action taken against you.

Insurances

Motorcycle – If you use one of our motorcycles, you will be insured for carrying out your training while you are accompanied by one of our instructors and are wearing a Redee High-Visibility Vest.

Personal – Whilst you will be covered for third party liability while riding one of our motorcycles, personal accident insurance cover is not included in the cost of a course. You may elect to purchase personal accident insurance separately. This is not a service we offer.

Cancellations

Where training is cancelled due to government restrictions, regulatory requirements, or public health measures, we will offer an alternative date or refund in accordance with this policy. There will be a £30 administration fee for any refunds processed. The refund will be made within 14 days of notifying you of the cancellation.

If we cancel a training course due to circumstances within our control, for example insufficient participants on a course, you will be offered an alternative date for your course, if no suitable alternative date can be agreed you receive a full refund. The full refund will be made within 14 days of our notifying you of the cancellation.

Our standard cancellation policy is as follows;

You must give 7 clear days notice for any non test training course (CBT & Rusty Rider, Road coaching)

Any courses for test training (including the test itself) we require 10 days’ notice prior to the training session to make a cancellation to ensure we can release these tests back to DVSA and avoid losing fees paid.

For any courses cancelled within the above notice periods, there will be a £30 processing fee on all cancellations to cover charges from our payment system provider.

Any non attendance on scheduled training days will mean that the fee for that individual training session will be forfeited and any subsequent replacement training sessions will be charged at full price. If it is a training session for a test course then you may also forfeit your test session if you cannot re-train before the test date.

Redee Motorcycle Training reserves the right to cancel any training should there be a suspicion that the customer is under the influence of drink or drugs

Redee Motorcycle Training reserves the right to stop training at any time if the customer’s actions become dangerous and/or unsafe on the road and the customer is not acting in accordance with instructions given by the instructor. In these circumstances no refunds will be made.

We shall not be liable for any failure or delay in performing our obligations where such failure arises from circumstances beyond our reasonable control, including but not limited to extreme weather, industrial action, road closures, government restrictions, public health emergencies, or instructor illness.

Training may be postponed where weather conditions are considered unsafe by Redee Motorcycle Training Limited an alternative dates will be offered. Such postponement shall not constitute a cancellation by either party.

Your Motorcycle

You do have the option to carry out training on your own motorcycle if you wish. It is your responsibility to ensure that your motorcycle is in a roadworthy condition. You should also ensure that your motorcycle is taxed, insured & has a valid MOT. All such documentation must be provided to the instructor for examination prior to training starting. Please note; in such circumstances your motorcycle must be insured for you to ride under instruction during your CBT course.

Unless you are undertaking post test training, you will also be required to display “L” plates to the front and rear of your motorcycle.

Relevant Documentation

On all of our training courses you must also have the following documentation:

  • A valid driving Licence Photo card, either UK driving, provisional or EU licence with UK counterpart licence number.

  • Have a valid UK passport if you still hold the old paper style driving licence.

  • DVLA Licence Check Code

To begin your training course(s) with Redee you will need to:

  • Have read ‘The Highway Code’ as your training involves on-road riding.

  • Have successfully completed the motorcycle theory test. If you are attending a CBT course and have not passed the motorcycle theory test, you must successfully complete the “DVSA ride free” e-learning package and provide proof of passing prior to your training starting. Redee will not begin your CBT course until you have passed the ride free e-learning, Redee will not begin your test training unless you have passed the motorcycle theory test.

  • Be able to read a registration plate from 20.5 meters

  • Participants must be able to understand verbal instruction and safety information in English sufficiently to participate safely in on-road motorcycle training.

  • Understand highway code to a reasonable and acceptable standard

  • Be able to ride an adult sized bicycle

  • Wear suitable clothing including sturdy jeans and boots

Code of Conduct

You are expected to ride in a safe and courteous manner at all times.

Any threatening behaviour, be it physical or verbal, will not be tolerated. If this does happen, either directly to a member of the Redee team or another member of the public then the training session will be terminated with immediate effect and no refund given for that session. Depending on the severity of the incident, your remaining training sessions may also be cancelled with no refund.

Photography

We may take photographs or video recordings during training activities. Where such material is intended for marketing purposes, we will seek appropriate consent before publication. A participant may withdraw consent at any time by contacting us in writing.

Complaints Procedure

To Resolve Complaints: where our representative is in attendance for your training you should in the first instance of a complaint contact him/her at the time. If however, you are not completely satisfied with the response you should write to our customer relations officer at Redee Motorcycle Training Limited, Pennine House, Leys Road, Harvington, WR11 8LZ or via email to Paulina@redee.co.uk. A complaint will be dealt with within 28 days of our receipt. Notice periods are calculated excluding the day notice is given and the course start date.

Assignment

You hereby agree that we may transfer, sub-contract or otherwise deal with any or all of our rights and/or obligations under these terms and conditions as we deem appropriate. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions without obtaining prior written consent from Redee Motorcycle Training Limited.

Legal Agreement

These terms and conditions, together with our privacy policy, constitute the entire agreement between you the end user / customer and us Redee Motorcycle Training Limited in relation to your use of our website and attendance on our training courses and supersede all previous agreements in respect of your use of this website or our services as a training provider.

Debt Recovery

Any debts or money owed to Redee Motorcycle Training Limited by you for non payment of goods or services are managed by our debt recovery service to recover any monies you owe. We reserve the right to recover reasonable costs incurred in pursuing unpaid debts where permitted by law.

Indemnity

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses, including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

English Law

These terms and conditions are governed by and construed in accordance with English Law, any disputes relating to the event program offered to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.

Data Protection

Personal information will be processed in accordance with our Privacy Policy and applicable data protection legislation including the UK GDPR and Data Protection Act 2018.

Right to Refuse

We reserve the right to refuse or terminate training where a participant behaves in a manner that compromises safety, breaches these Terms, presents fraudulent documentation, or poses a risk to staff, customers or members of the public.

Entire Agreement and Variation

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

We reserve the right to amend these Terms and Conditions from time to time. Any revised Terms will be published on our website and apply to bookings made after the date of publication