Redee Training
Terms & Conditions

Deposit and Payment

For all our Training courses, a deposit or Full Payment will be required to secure a place on the selected course. We will issue you with a booking confirmation which will show any payments made along with your outstanding balance. Any outstanding balance must be paid in full, no later than 7 days prior to the course start date.

If you are making a booking for a course which is less than 7 days away, payment must be made in full at the time of booking.

We accept payments direct to our Bank Account or via the online payment system within our website.

Paying by Credit or Debit Card

We accept Credit and Debit Card payments. All payments can be paid on-line via the website. We can also take card payments over the telephone or in person at one of our training centres.

Risk and Responsibility

Motorcycling can be dangerous. Although every effort is made to ensure your safety during your course, you must realistically accept that there is a real risk that an accident may occur. The results of an accident could result in loss, damage, expense, personal injury or death to you. Unless shown to be negligent, your instructor and Redee Motorcycle Training Limited will not be liable for any expenses, loss, damage, personal injury or death as a result of any accident that may occur.

Any damage caused to Redee equipment, including our motorcycles will be recoverable from the customer unless otherwise agreed. There is an option to purchase a collision damage waiver in addition to cost the course prices.

You have an obligation to inform us in advance of any course starting should you have any medical condition, be it physical or other, that may hinder you and your training on the course. If we are aware of such medical conditions we can help and if appropriate tailor the course delivery to suit your requirements. However if this information is not shared in advance we may not always be able to facilitate this.

If you incur any summons, penalties or fines whilst riding our motorcycles, due to your manner of riding on the road, upon request your details will be passed to the relevant prosecuting authority and you will be responsible for any action taken against you.

Insurances

Motorcycle – If you use one of our motorcycles, you will be insured for carrying out your training while you are accompanied by one of our instructors and are wearing a Redee High-Visibility Vest.

Personal – Whilst you will be covered for third party liability while riding one of our motorcycles, personal accident insurance cover is not included in the cost of a course. You may elect to purchase personal accident insurance separately. This is not a service we offer.

Cancellations

If a course is cancelled due to Coronavirus restrictions, we will offer a full refund of all monies paid less an administration fee of £30 per booking. The refund will be made within 14 days of notifying you of the cancellation.

If we cancel a training course due to circumstances within our control, for example insufficient participants on a course, you will be offered an alternative date for your course, if no suitable alternative date can be agreed you receive a full refund. The full refund will be made within 14 days of our notifying you of the cancellation.

Our standard cancellation policy is follows; you must give 7 clear days notice for any non test training course (CBT, 125cc, Rusty Rider, Road coaching or any other non test training)

Any courses for test training (including the test itself) we require 10 days’ notice to make a cancellation to ensure we can release these tests back to DVSA and avoid losing fees paid.

Redee Motorcycle Training reserves the right to cancel any training should there be a suspicion that the customer is under the influence of drink or drugs

Redee Motorcycle Training reserves the right to stop training at any time if the customer’s actions become dangerous and/or unsafe on the road and the customer is not acting in accordance with instructions given by the instructor. In these circumstances no refunds will be made.

Your Motorcycle

You do have the option to carry out training on your own motorcycle if you wish. It is your responsibility to ensure that your motorcycle is in a roadworthy condition. You should also ensure that your motorcycle is taxed, insured & has a valid MOT. All such documentation must be provided to the instructor for examination prior to training starting. Please note; in such circumstances your motorcycle must be insured for you to ride under instruction during your CBT course.

Unless you are undertaking post test training, you will also be required to display “L” plates to the front and rear of your motorcycle.

Relevant Documentation

On all of our training courses you must also have the following documentation:

  • Have the correct licence card: either UK driving, provisional or EU licence with UK counterpart licence number
  • Have a valid UK passport if you still hold the old paper style driving licence.

To begin your training course(s) with Redee you will need to:

  • Have read ‘The Highway Code’ as your training involves on-road riding.
  • Have successfully completed the motorcycle theory test. If you are attending a CBT course and have not passed the motorcycle theory test, you must successfully complete the “DVSA ride free” e-learning package and provide proof of passing prior to your training starting. Redee will not begin your CBT course until you have passed the ride free e-learning, Redee will not begin your test training unless you have passed the motorcycle theory test.
  • Be able to read a registration plate from 20.5 meters
  • Speak and understand English and the highway code to a reasonable and acceptable standard
  • Be able to ride an adult sized bicycle
  • Wear suitable clothing including sturdy jeans and boots

Code of Conduct

You are expected to ride in a safe and courteous manner at all times.

Any threatening behaviour, be it physical or verbal, will not be tolerated. If this does happen, either directly to a member of the Redee team or another member of the public then the training session will be terminated with immediate effect and no refund given for that session. Depending on the severity of the incident, your remaining training sessions may also be cancelled with no refund.

Photography

We may take photographs and film footage of any training activities across our sites. We reserve the right to use such material for any advertising, brochure, video production or for any other marketing uses without obtaining further consent.

Complaints Procedure

To Resolve Complaints: where our representative is in attendance for your training you should in the first instance of a complaint contact him/her at the time. If however, you are not completely satisfied with the response you should write to our customer relations officer at Redee Motorcycle Training Limited, Pennine House, Leys Road, Harvington, WR11 8LZ. A complaint will be dealt with within 28 days of our receipt.

Assignment

You hereby agree that we may transfer, sub-contract or otherwise deal with any or all of our rights and/or obligations under these terms and conditions as we deem appropriate. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions without obtaining prior written consent from Redee Motorcycle Training Limited.

Legal Agreement

These terms and conditions, together with our privacy policy, constitute the entire agreement between you the end user / customer and us Redee Motorcycle Training Limited in relation to your use of our website and attendance on our training courses and supersede all previous agreements in respect of your use of this website or our services as a training provider.

Debt Recovery

Any debts or money owed to Redee Motorcycle Training Limited by you for non payment of goods or services are managed by our debt recovery service to recover any monies you owe. You will be liable for the recovery charges imposed by our agency from the original action date.

Indemnity

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses, including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

English Law

These terms and conditions are governed by and construed in accordance with English Law, any disputes relating to the event program offered to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.