For all our Training courses, a deposit or Full Payment will be required to secure a place on the selected course. We will issue you with a booking confirmation which will show any payments made along with your outstanding balance. Any outstanding balance must be paid in full, no later than 7 days prior to the course start date.
If you are making a booking for a course which is less than 7 days away, payment must be made in full at the time of booking.
We accept payments direct to our Bank Account or via the online payment system within our website.
Motorcycling can be dangerous. Although every effort is made to ensure your safety during your course, you must realistically accept that there is a real risk that an accident may occur. The results of an accident could result in loss, damage, expense, personal injury or death to you. Unless shown to be negligent, your instructor and Redee Motorcycle Training Limited will not be liable for any expenses, loss, damage, personal injury or death as a result of any accident that may occur.
Any damage caused to Redee equipment, including our motorcycles will be recoverable from the customer unless otherwise agreed. There is an option to purchase a collision damage waiver in addition to cost the course prices.
You have an obligation to inform us in advance of any course starting should you have any medical condition, be it physical or other, that may hinder you and your training on the course. If we are aware of such medical conditions we can help and if appropriate tailor the course delivery to suit your requirements. However if this information is not shared in advance we may not always be able to facilitate this.
If you incur any summons, penalties or fines whilst riding our motorcycles, due to your manner of riding on the road, upon request your details will be passed to the relevant prosecuting authority and you will be responsible for any action taken against you.
Motorcycle – If you use one of our motorcycles, you will be insured for carrying out your training while you are accompanied by one of our instructors and are wearing a Redee High-Visibility Vest.
Personal – Whilst you will be covered for third party liability while riding one of our motorcycles, personal accident insurance cover is not included in the cost of a course. You may elect to purchase personal accident insurance separately. This is not a service we offer.
If a course is cancelled due to Coronavirus restrictions, we will offer a full refund of all monies paid less an administration fee of £30 per booking. The refund will be made within 14 days of notifying you of the cancellation.
If we cancel a training course due to circumstances within our control, for example insufficient participants on a course, you will be offered an alternative date for your course, if no suitable alternative date can be agreed you receive a full refund. The full refund will be made within 14 days of our notifying you of the cancellation.
Our standard cancellation policy is as follows;
You must give 7 clear days notice for any non test training course (CBT, 125cc, Rusty Rider, Road coaching or any other non test training)
Any courses for test training (including the test itself) we require 10 days’ notice to make a cancellation to ensure we can release these tests back to DVSA and avoid losing fees paid.
For any courses cancelled within the above notice periods, there will be a £10 processing fee on all cancellations to cover charges from our payment system provider.
Any non attendance on scheduled training days will mean that the fee for that individual training session will be forfeited and any subsequent replacement training sessions will be charged at full price. If it is a training session for a test course then you may also forfeit your test session if you cannot re-train before the test date.
Redee Motorcycle Training reserves the right to cancel any training should there be a suspicion that the customer is under the influence of drink or drugs
Redee Motorcycle Training reserves the right to stop training at any time if the customer’s actions become dangerous and/or unsafe on the road and the customer is not acting in accordance with instructions given by the instructor. In these circumstances no refunds will be made.
You do have the option to carry out training on your own motorcycle if you wish. It is your responsibility to ensure that your motorcycle is in a roadworthy condition. You should also ensure that your motorcycle is taxed, insured & has a valid MOT. All such documentation must be provided to the instructor for examination prior to training starting. Please note; in such circumstances your motorcycle must be insured for you to ride under instruction during your CBT course.
Unless you are undertaking post test training, you will also be required to display “L” plates to the front and rear of your motorcycle.
On all of our training courses you must also have the following documentation:
You are expected to ride in a safe and courteous manner at all times.
Any threatening behaviour, be it physical or verbal, will not be tolerated. If this does happen, either directly to a member of the Redee team or another member of the public then the training session will be terminated with immediate effect and no refund given for that session. Depending on the severity of the incident, your remaining training sessions may also be cancelled with no refund.